Privacy Policy

We may collect the following types of information:

Account information:

• email address
• name or username, if provided
• account ID
• workspace information
• login and authentication details handled through our authentication provider

Document information:

• uploaded files
• extracted text
• structured extraction results
• document metadata such as filename, file type, upload time, processing status, and document type

Usage information:

• API usage records
• API key metadata
• document credits and usage limits
• AI fallback usage
• request timestamps and processing logs
• error logs needed for reliability and debugging

Billing information:

• subscription plan and billing status
• payment provider customer or subscription identifiers
• payment-related records

Support information:

• messages or information you send when contacting support

Payment card details are handled directly by our payment provider. DocuParse does not store full card numbers.

DocuParse processes uploaded documents to extract structured data.

Uploaded documents and extracted results may be stored while your account or workspace exists so you can view previous documents, extraction results, dashboard metrics, usage history, and API activity.

If you delete a document using available product tools, we will remove or make unavailable the related document record and files according to the app's deletion behavior.

Some technical logs, billing records, backups, or security records may be retained for a limited time where needed for legal, security, fraud prevention, abuse prevention, or operational reasons.

DocuParse may use OCR, rule-based parsing, and AI fallback to extract or validate document information. When AI fallback is used, only the information needed for extraction or validation is processed. AI fallback usage may also be tracked to enforce plan limits and show usage metrics.

We do not sell user data. We only collect and process the information needed to provide DocuParse, process documents, manage accounts, enforce usage limits, handle payments, maintain security, and improve reliability.

Specifically, we use collected information to:

• create and manage user accounts
• authenticate users
• process uploaded documents and extract structured data
• display document history and extraction results
• provide API access
• enforce plan limits and usage quotas
• track document credits and AI fallback limits
• process payments and subscriptions
• improve reliability and detect errors
• protect the service from abuse or unauthorized use
• provide support when requested

DocuParse may store account data, workspace data, document metadata, uploaded files, extracted text, extracted structured data, usage logs, and billing status using trusted third-party providers for hosting, authentication, database, and storage.

We use reasonable technical and organizational measures to protect stored information, but no online service can guarantee perfect security.

We do not sell user documents, extracted data, or account information.

We may use trusted third-party providers for hosting, authentication, database/storage, payment processing, security, infrastructure, and document/AI processing. These providers may process limited information only as needed to provide the service.

We may also disclose information if required by law, legal process, fraud prevention, security protection, or to enforce our Terms of Service.

Payments are processed by a payment provider. DocuParse does not directly store full payment card numbers. We may store payment-related metadata such as plan name, billing status, customer/subscription identifiers, billing period, and payment status so we can manage access to paid features.

Users may create API keys to access DocuParse programmatically.

API keys should be kept private. We may store API key records or hashed/secured versions of API keys to authenticate requests, track usage, and prevent abuse.

We keep information for as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent abuse, enforce agreements, and maintain business records.

Uploaded documents and extracted results may be stored while your account or workspace exists unless deleted by the user or removed by us.

If you delete a document using available product tools, we will remove or make unavailable the related document record and files according to the app's deletion behavior.

Some technical logs, billing records, backups, or security records may be retained for a limited time where needed for legal, security, fraud prevention, abuse prevention, or operational reasons.

Users may:

• access their dashboard
• view uploaded documents and extracted data
• manage API keys
• manage billing or subscription status
• delete documents if the app provides deletion tools
• contact support for account or data questions

We use reasonable security measures to protect user information, including authentication, database access controls, private service keys, and hosted infrastructure protections.

Users are responsible for protecting their login credentials and API keys.

DocuParse is intended for business and developer use. It is not intended for children.

DocuParse may be used from different countries. Data may be processed by third-party providers in different regions depending on their infrastructure.

By using the service, you understand that your information may be processed where our providers operate.

We may update this Privacy Policy from time to time. If we make important changes, we may update the date above or notify users through the website or dashboard.

If you have questions about this Privacy Policy or your data, contact us at: support@docuparse.com